Long the subject of speculation and prediction, the world’s most active micro blog, Twitter, announced major changes to their social network in an attempt to position their network as a profitable enterprise.  Twitter Feeds will no longer be free of the influence of the almighty dollar as Twitter unveiled its new Promoted Tweets function, which is basically Adwords for Twitter, and TweetUp, the latest development out of Idealab which is a search engine and bidding marketplace that works in collusion with Twitter.

Twitter offers advertising partners top post

On the Twitter blog, the company enumerated specific expectations of the advent of Promoted Tweets.  Advertising partners can bid for keywords to ensure their tweets reach the top of the pile once a certain keyword is searched for, much akin to the Google Adwords model.  Twitter lined up commercial partners to start using Promoted Tweets that include Starbucks, Virgin America, Best Buy, Red Bull and Bravo, and offers as example that Starbucks Tweets will always turn up first for a Twitter search for the term “coffee,” provided Starbucks continues to bid on the term.

Twitter emphasizes that they are only in the first phase of their Promoted Tweets program and insists that the promotional aspect of the tweet placement does not mean a decay of quality.  Promoted Tweets, according to Twitter, must meet a higher standard than your average tweet, resonating with users and garnering retweets to maintain its placement as a top tweet.

TweetUp seeks to establish bidding marketplace

TweetUp is a bit more complicated than Twitter’s Promoted Tweets as it utilizes an algorithm taking into account a tweet’s author, number of followers, influence score, number of retweets, along with the user’s bid for their tweet.  Keywords will cost 1 cent per impression; however, if a tweet does not meet the aforementioned qualifications, there is no bid high enough to launch it to the top of the feed (like an Adwords quality score).

All in all, major changes lie ahead for the social network taking its first steps toward monetization; however, Twitter promises the integrity of its network will be maintained, if not emboldened, as the white noise of real time updates won’t hide relevant tweets in the shuffle.

You may know how many friends, followers, and connections you have on your various social networking sites. But do you know how many are actually agents from the FBI, looking to comb through your profile and pictures for criminal leads? Maxi Sopo, a fugitive living abroad in Mexico, sure didn’t when he began posting Facebook status updates saying he was “loving it” and “living in paradise.” While Sopo had been careful to stay private on his social networks, unfortunately for him, his list of friends was not. And so — with the click of a button – a friend request was made, accepted, and the Secret Service was able to track down Sopo’s location and arrest him.

Kind of makes you re-think the last friend request you accepted.

But this is how U.S. law enforcement agents are updating their tactics in a world that’s become increasingly more connected through social media. What’s most surprising, though, is the lack of boundaries for federal authorities within these spaces. Previously, the stories revolving around investigators catching crooks online involved a lot of criminal stupidity: Thief caught after stopping to check Facebook. Bank robber arrested after boasting of crime on MySpace. However, today’s federal authorities are proactively seeking evidence using social networking sites. Some of these investigative techniques include verifying alibis though Twitter messages, uncovering illegal activity through Facebook photos, and using Google Street View to investigate taxpayers. Even more, because of unclear regulation online, agents are currently able to impersonate a suspect’s family member or friend under the guise of a social networking account.

So how concerned should I be?

Assuming you’re a perfect citizen and have absolutely nothing to hide, keep on tweeting and posting to your heart’s desire. For the rest of us though, use some common sense about online privacy. Be sure you understand who you’re accepting as a friend and why you’re accepting it now. Sift through and remove any incriminating pictures from your profile. And be discreet about not only what you’re posting but who can see it (there’s some great privacy filters in Facebook you should be aware of). Until there’s more regulation on what the Feds are able to do online, your best bet is to be cautious.

Or, at the very least, not accept that friend request from the Secret Service.

If you’ve ever wondered what makes something go viral, hopefully this blog post will uncover some of these hidden characteristics. Last Friday, viral scientist and author of The Social Media Marketing Book, Dan Zarrella, gave a webinar on The Science of ReTweets. He collected over 100,000,000 retweets and observed almost every element possible within its 140 characters. He looked at everything from word choice to punctuation to the time of day – all in his quest to discover what makes something “retweetable.” In the end, he came up with a collection of tips and tricks to make your tweets go viral.

1.    Use the most retweetable words

Of the millions of tweets in his database, Zarrella identified 20 words or phrases that are more retweeted than others. These include (in order): ‘you,’ ‘twitter,’ ‘please,’ ‘retweets,’ ‘post,’ ‘blog,’ ‘social,’ ‘free,’ ‘media,’ ‘help,’ ‘please retweet,’ ‘great,’ ‘social media,’ ‘10,’ ‘follow,’ ‘how to,’ ‘top,’ ‘blog post,’ ‘check out,’ and ‘new blog post.’
While it’s unsurprising that the most retweeted words are those relating to Twitter or social media, it’s interesting to see that the phrase “top 10” makes the top 20. Zarrella explained that people, on average, like to see “chunked content” or readings that are easy to skim and digest. Seeing words such as “top 10” or even “how to” are signals to people that the link is easily readable and, therefore, sharable.

2.    Avoid the least retweetable words

Here’s some words you should probably avoid using in your next tweet (also in order): ‘game,’ ‘going,’ ‘haha,’ ‘lol,’ ‘but,’ ‘watching,’ ‘work,’ ‘home,’ ‘night,’ ‘bed,’ ‘well,’ ‘sleep,’ ‘gonna,’ ‘hey,’ ‘tomorrow,’ ‘tired,’ ‘some,’ ‘back,’ ‘bored,’ and ‘listening.’ In other words, don’t be boring! Ask someone why they’re not on Twitter and you might hear: “why would I want to know when you’re eating breakfast?” Well now there’s proof of the unattractiveness of these status updates.

3.    Include a link in your tweet

It’s hard for something newsworthy and sharable to be self-contained within only 140 characters. That’s why the most retweetable tweets include a link to something interesting. Also, the use of URL shorteners (especially bit.ly) leaves enough room in the tweet for others to add a short comment. Don’t miss this opportunity. Link to the story and keep it short!

4.    Tweet the news

Another unsurprising tip, but important nonetheless. Breaking news, in particular, is one of the most sharable types of content. And again, guess what’s not sharable: small talk.

5.    Use longer and more unique words

The average tweet has about 1.58 syllables per word, while retweets have 1.62 syllables. Also, retweets often contain words that are uncommon in average tweets. In other words, be unique and interesting in your choice of words and you’ll be the social butterfly of the Twitter Party.

6.    Use colons, not semicolons.

In general, Zarrella proved that tweets with more punctuation are more retweetable. While you would think that the opposite would be true given the focus on rationing your characters, it turns out proper punctuation is a more attractive characteristic. And the use of colons makes for great “Headline: Sub-headline” news stories. Semicolons, interestingly, actually make it less likely for you to be retweeted—perhaps given the ambiguous nature of when to use it properly.

7.    Write entertainment tweets for women, opinion tweets for men.

This tip is actually more dependent on your particular audience. But if you’re unsure what kind of content your followers would be willing to share and you skew a particular gender, use this rule of thumb.

8.    Avoid the self-reference

Even though Twitter previously asked its users to share “What’s on your mind,” it turns out that the self-referential tweets are the least retweetable. In fact, this goes for every sensory experience that just involves you. Instead, your tweets should focus on social experiences, focusing more on “we” instead of “me”

9.    Time your tweet for Friday 4-5pm EST

Like every good comedian knows, timing is everything. And it’s no different in the world of twitter. Zarrella identified that people are more likely to share another tweet on a Friday and anytime from late afternoon to evening. But the sweet spot is definitely from 4-5pm EST.

10.    Ask for it!

They always say the simplest solution is the correct one, but on Twitter this is especially true. Adding “please retweet” to your next tweet makes it 5x more likely to be retweeted! (Just remember to use this tip sparingly since it can become a bit annoying).

So Why Should I Care About Retweets?

It may seem a bit geeky to focus so much attention on just one of Twitter’s features, but in reality, learning to craft better tweets can have a great impact on your bottom line. The more your message is retweeted, the more other followers will notice you. And the more followers you gain, the more traffic you can convert on your website! Even more, learning the rules to go viral on Twitter can help shed light on other ways to make your other content more viral. So with that said, I’d like to craft the perfect tweet given our tips on retweets:

“Please Retweet: Top 10 Ways to Write Retweetable Tweets on Twitter!”

A new study detailing the likelihood of referrals and purchases from Facebook fans and Twitter followers has revealed, perhaps unsurprisingly so, that fans and followers are a brand’s best friends.  The study explains that 60% of Facebook fans and a whopping 79% of Twitter followers are more likely to recommend a brand or brands after becoming a fan or follower.  Furthermore 51% of Facebook fans and 67% of Twitter followers are more likely to purchase products or services offered by a brand after becoming a fan or follower.

New meaning to “brand loyalty”

Skeptics of the lasting impact or advantage of a brand maintaining its presence on Facebook or Twitter may insert their feet into their mouths now.  The simple act of clicking “become a fan” or “follow” is likely not the sole reason these brand loyalists are recommending or purchasing from a brand.  Still, the regular interaction with and updates from their brand of choice remain influential in their decisions to recommend or purchase.  In some ways, a person’s news feed is the ultimate location to stage a marketing campaign, as updates are mixed between posts from a user’s friends, subliminally asserting that this brand itself is a friend. 

The end of the email era?

If critics still need convincing, they need only look at the frequency with which Facebook users are logging onto the social network.  The raw numbers of daily log-ins were detailed in a previous post, but they, nonetheless, indicate that almost half of Facebook’s user-verse (universe reference, anyone?) logs in each day, most times more than once, ensuring that an update or promotion is not left unnoticed.  Furthermore, a recent article in the Wall Street Journal announced the “End of the Email Era,” positing Facebook messages had replaced emails, citing a study by Prompt Communications.  In the study, 96% of respondents claimed to use Facebook messages as a means of communication, with only 91% of respondents admitting the same for email.

Just like video killed the radio star, Facebook messages have killed the email.   Armed with the knowledge that radio remains a viable means of mass communication, we know that death is not quite as final as the Buggles suggested.  Nonetheless, as medium replaces medium, the broad encompassing tool of email has been edged out in sheer usage by its cousin, the Facebook message.  The question remains over the qualitative differences between these media, as almost certainly deeper conversations and more information can be exchanged via email than Facebook message.  That being said, it is becoming increasingly clear, given the frequency with which the social network is utilized by everyday people and the inherent loyalty of fans and followers, that social networks are and will remain a crucial arena for marketing campaigns.

The techies and gadget enthusiasts the world over waited with bated breath for Steve Job’s State of the Union address to shareholders last week.  Not because he offered any solutions for the growing deficit, the wars in the Middle East, or health care reform.  But unlike President Obama’s competing speech, Jobs delivered a Holy Grail of sorts in the form of the iPad.

Technically speaking, the iPad is an iTouch that has been drawn and stretched 7Xs larger.  Resembling more a tablet than a hand-held device, the iPad retains the same web-surfing capabilities and the space to store songs, podcasts, and videos of its ancestors.  The expansion of the screen however adds the option of reading texts and e-books loaded onto the device, the very feature that casts Amazon’s Kindle as hell bound, since they’ll soon begin open competition for the same consumers.

So if it is the day of reckoning, who’s headed where?

The introduction of the iPad begs the question of who exactly will Jobs be saving?  Long in need of a savior in the Internet age, newspapers and magazines have been quick to predict massive overhaul of their operating procedures and u-turns in their revenue graphs.  News corporations dream of potential readers – and in light of several major papers beginning to charge for their service, subscribers – landing on their website after seeing a tweet or post on Twitter or Facebook.

But this gets to the heart of the matter – as the iPad stands in between its smart phone and netbook cousins, it undoubtedly will be only positive for social networking sites.  Apple’s newest product couples a larger screen than the iPhone with more portability than laptops.  This will make it easier to read on-screen material  ranging from e-books to  news feeds or tweeted links on Facebook and Twitter.  The fact that the iPad is less cumbersome will encourage owners to check-in on these networks more frequently than on their netbooks.   The result: people will be spending more time, more often on social networking sites.  Beyond pop-up ads and mandatory videos, social media networks promise to be a major player in the future of effective marketing, especially with the advent of the iPad.

At the start of the new decade, many are questioning what lies ahead for social media networking sites.  Twitter remains the target of skeptics who point to stagnant membership and mock the micro-blogging mecca. Simultaneously, tweeters and commentators have come to the site’s defense, alleging Twitter is here to stay.

Skeptics point to mediocre 2009 in numbers

While the latest social media network reported a small bump in membership in December, its end of the year numbers were a staggering 24% less than June 2009.  Ironically, while Twitter was featured more and more frequently in cable news broadcasts – and stood at the center of the Iran election coverage in June – the network hemorrhaged members.  Twitter’s growth problem has thus become a billion dollar question: how can the social network grow? Some analysts are pointing to the immeasurability of new Twitter members, as an increasing proportion of members are tweeting from mobile devices and via apps, which were not captured in the statistics.  Others claim Twitter has not yet reached a critical mass, like Facebook already has, encouraging potential members to join to keep track of everyone else they know.

Twitter makes sharing information simple

Yet, Twitter remains extremely popular and has been put to great use recently in light of the earthquake in Haiti, as tweeters are sharing thoughts, needs, websites for charity, and prayers through the social network.  New York Times media reporter, David Carr, remains optimistic about the future of Twitter.  In his article titled “Why Twitter Will Endure,” Carr argues that Twitter allows for the consumption of a massive array of information.  Yes, people tweet about their choice of cereal, but they are also sharing news articles, videos, blogs, and discussion boards where responses are not limited to 140 characters or less. As Steven Johnson, another journalist and technology commentator for TIME, observes, “the history of the Internet suggests that there have been cool Web sites that go in and out of fashion and then there have been open standards that become plumbing. Twitter is looking more and more like plumbing, and plumbing is eternal.”

In case you didn’t know, we’re in tough economic times.  These economic conditions have drastically cut budgets across the nation and world, leaving meager allowances for marketing and advertising in its wake.

Nonetheless, expectations for 2010 remain optimistic.  In a new study released yesterday, StrongMail reveals nine out of ten business executives plan to maintain or increase their marketing budgets.  Execs aren’t thinking conventionally for the new decade either, instead the survey’s respondents indicated they were open to marketing strategies that utilize the Internet and maximize their dollar.  Next year, 69 and 59 percent of business executives anticipate increasing their email and social media marketing, respectively. Another 42 percent claimed they expect to spend more on search engine initiatives, such as SEO and PPC.  The survey’s results indicate a migration to internet marketing tactics, as advertising and direct mailing initiatives are expected by less than 30 percent of execs.

Furthermore, the study showed a desire among business executives to combine the tested and proven tactics of emailing potential customers with social media.  Execs did not, however, demonstrate uniform confidence about how they would go about implementing such strategies in the upcoming year.  Instead, one out of five executives claimed they had no idea where to begin.  With more businesses seeking to establish an online presence in hopes of finding cheaper alternatives to conventional advertising, it is certain that social media marketing and search engine initiatives will play integral roles in the year 2010.

Rodney Bradford might be the only one pleased with Facebook these days.  A perfectly timed status update from his father’s house in Harlem –  “On the phone with this fat chick…Where my IHOP?” — saved the 19 year old from prison time as his update served as his alibi for an armed robbery 12 miles away in Brooklyn.  After the DA subpoenaed Facebook records which confirmed the update was submitted from Harlem, the case was dismissed leaving Bradford a free man and demonstrating the pervasiveness of social networking sites.

Bradford’s vindication, while sensational, does not mark the first time social networking sites have been used in the courtroom or by the government.  In fact, this week consumer watchdog group Electronic Frontier Foundation (EFF) filed suit against multiple government agencies – including, but not limited to the CIA, DoD, FBI, and DEA – alleging unlawful use of social networking sites to investigate an array of crimes ranging from underage drinking to the coordination of G-20 summit protestors.

This filing follows a request for information under the Freedom of Information Act (FOIA) that was not met by multiple agencies.  The government scored a victory on the shoulders of Facebook in the case of Maxi Sopo, who was indicted for bank fraud after he failed to resist the temptation to brag about “living easy” in Cancun following the $200,000 heist.  Sopo’s downfall began with his acceptance of a friend request from a former Justice Department official.

The increased usage of social networking sites coupled with heavy government involvement, has led some to question whether Facebook and Twitter will become the new arenas for wiretap initiatives.  If so, the debate promises to be as heated as conventional wiretaps, with even the EFF acknowledging that information obtained from social networking sites is often for commendable reasons—where evidence of bank fraud is found, there too can an alibi be found.  The EFF points to a need for users to comprehend the extent of privacy rules and procedures of any social networking site in the face of government requests.

With forthcoming changes to Facebook’s privacy rules and settings, as alluded to in founder Mark Zuckerberg’s open letter to the Facebook community released earlier this week, the question of government usage of social networking sites promises to remain present and contested.

From Britney Spears, to Oprah; from Sarah Palin, to Ashton, celebs and politicians alike are employing social media as a means of online reputation management.  Whether they want to promote their books or shows, refute paparazzi and journalists or simply stay in the spotlight doesn’t matter- it’s all different means to the same end.

Social media has become a great way for people to get out their message with a large reach and a low cost.  Recently, Sarah Palin has been making waves on Facebook to promote the launch of her new book “Going Rogue: An American Life.”  She used to be an avid tweeter but decided to cash in the 140 character microblogs for Facebook notes.  Now, she regularly writes back to readers and journalists making false accusations about her memoir and suggests that AP writers engage themselves in something more newsworthy than ripping apart a book.  See a recent Facebook note of her’s below:

Sarah Palin's Facebook Note

This is only one of many and the others were definitely more aggressive but I think this gets across the same message in a brief manner.  Clearly, Palin isn’t afraid to be frank and candid, which was shown to the world on her recent Oprah appearance as well.  Oprah, who is also heavily engaged in social media, made the interview a trending topic on Twitter and posted a podcast of of some of the clips.  While the video claims, “There’s nothing we didn’t talk about!,” much of the interview has not been released to the public.  But, Oprah does occasionally give her Twitter following some proprietary information:  On November 20th, when she announced the end of her show in September 2011, she first informed her fellow tweeters.  Before the episode, she tweeted, “Big day…. tune in my tweet friends.”

Rach and Tey prior to break up

Oprah isn’t the only public figure using Twitter to relay big news.  Rachel Zoe and lead employee, Taylor Jacobson, publicly broke up on Twitter only weeks ago.  They had been working side by side for the last four years styling celebrities all over the world on the show the Rachel Zoe Project.  On November 6th, Taylor tweeted: “Today is an end of an era and the beginning of a new professional chapter.  Looking forward to what the future brings…!!”  The media picked up on this immediately and their split soon became common public news. But, sources are still not sure who broke up with who….  What do you think?  Let us know what gossip you’ve been hearing around the globe.

Not just for elementary school playgrounds anymore, Foursquare, a new online social network/gaming platform, is catching on like the common cold in a fifth grade classroom.  And this isn’t their first venture: just a few years ago, this same crew gave us the mobile social network Dodgeball, which was acquired by Google in 2005, and then later canned.  But unlike Dodgeball, FourSquare presents an expansion to the simple notion of broadcasting your location to your friends.  Foursquare tracks your “check-ins” at various locations like bars, restaurants, museums, retail outlets, and even street vendors, and awards you for such notable achievements as “Gym Rat” (for frequent visits to the gym), “Mayor of ___” (for frequent visits to a certain location), and “School Night” (for checking in late on a weeknight).  These achievements are then published on your personal profile and available for viewing for the whole Foursquare community.

Friends can use Foursquare as a means of finding each other when they’re out as well as compete with each other to get the most badges or Mayor statuses.  One can see how addictive the game could get; similar to Facebook, Twitter, and the likes, users can easily become preoccupied with the number of “check-ins” and forget the real reason they even go out.

The team has also partnered with Twitter as another broadcasting channel for their check-ins, a partnership which spurred some chatter about the similarities between the two social networks.  Mashable blogger Pete Cashmore commented on Robert Scoble’s observation: “Go back three years ago. Twitter was being used by the same crowd that is playing with Foursquare today.”

The application also allows for highly targeted marketing initiatives for participating locations, such as drink specials for the “Mayor” of a bar or reduced ticket prices for those who frequent a specific art gallery.  The novelty in this could quickly wear out, though, as many perceive to be the fate of Twitter’s marketing abilities.

With key competitors including Gowalla, Loopt, Brightkite and Google’s Latitude, Foursquare’s path to success won’t be smooth sailing.  But their unique offerings will surely give them a head start against the rest of the pack, and I’m sure we can expect many more great things added to the Foursquare platform in the near future.