The ripple effect allows us to:

1. Find a influencer (Dalai Lama)
2. Make a connection to that influencer
3. Repeat to find who the influencer is sharing with (Vic Gundotra) to virally spread your content even more

The above example was a public post shared by Dalai Lama which illustrates the spread of the post (you can find the Ripple of any public post using the dropdown arrow menu at the top right of the post). If you watch the spread, you will see the content being shared to more and more users over about a months’ time frame.  Also, at the bottom of the page you will see the influencers (people with many public reshares), Statistics (how this post publicly spread), and Languages (of public shares of this post). As seen below:

So How Will This Help Us?

If we’re able to locate the influencer that is sharing content of our interest, then we’ll be able to connect to that influencer through Google+. Usually many other social media platforms (Facebook, Twitter, and LinkedIn) are linked with their Google+ account which allows you to tack action with your preferred method of making a connection.

Once you’ve made the connection, put out something of value to them or possibly share their post so they know you’re interested in what they’re sharing. Hopefully at that point, they will see you sharing their posts and return the favor by sharing your content to their huge circle of followers. It’s important to not bombard the top contributor with too much content; rather research into who they’re sharing posts with (the influencers of the influencer) and reach out to them as well.

It’s all about finding that niche target market, and now thanks to Google, it’s easy (and fun!) to watch content go viral with the use of Ripples.

First off, Google+ Pages will now come up in potential clients search results. This is important for your business because it allows them to not only recommend you with a +1, but make a real connection by adding you to one of their circles. This will create a long-term relationship by allowing them to listen in and spend time with your team. Your most loyal customers and super fans will want to say hello as soon as you start sharing.

Secondly, a new feature called Direct Connect serves as an even faster way for your business to get connected to your prime prospective consumers. Maybe you just heard about a new company on a TV commercial that you want to know more about, or you saw on a billboard a cool new product you want to try. In both scenarios, you want to get connected with the desired product/service right away; Direct Connect makes that happen in an easy and even automatic way. Just go to Google.com and search for [+], followed by the page you’re interested in (like +Internet Marketing Inc).

You will then directly be taken to their Google page, and if you desire, an option to add them to your circles immediately. As of today, Direct Connect only works for a limited number of pages, but give “+Google” a try to be the first to see this cool new innovative feature! If your organization seems fit for this great new opportunity to not only get more clients, but create a relationship with them, you can learn more about Direct Connect in Google’s Help Center.

What’s the Difference between Inbound and Outbound?

So what exactly constitutes an inbound approach versus an outbound approach?  And what techniques are brands turning to?  Essentially, an outbound approach is that where a marketer pushes his message out to the masses whereas an inbound approach is designed to pull in people who are already looking for your product or service.  HubSpot classified these techniques based on how important they were perceived by the company, and also allowed for multiple responses in order to account for brands that place value in more than one technique.  From their data, we see that popular and time-tested outbound techniques, such as direct mail and telemarketing, contracted 1% and 6% respectively, only generating 10% of leads each.  Trade shows remained flat at 10% importance among respondents, meaning outbound techniques are preferred by less than 1/3 of brands.

Meanwhile, inbound techniques have become increasingly important to brands.  Paid search and AdWords were the only inbound methods that fell in importance, now at 22%.  However, social media, company blogs, and SEO methods have all increased in importance to brands, with social media and SEO methods important to 60% and 59% of companies, respectively.  Company blogs were claimed to be important to 49% of the survey’s respondents.

Follow the Money, Inbound Marketing Budgets on the Rise

But let’s get down to the bottom-line: company budgets.  When asked whether budgets for inbound marketing strategies increased or decreased for the year 2010, 51% of respondents claimed their budget had increased, with an additional 37% claiming it had remained constant.  This means that 88% of American companies have maintained a healthy budget for inbound techniques, such as social media and SEO marketing strategies.  Furthermore, of the companies that claimed to have a lower budget for inbound marketing campaigns, 92% claimed that the economy, not performance, was the reason for the decrease.

Specifically, social media campaigns returned high confidence numbers from brands, with four in 10 companies overall acquiring customers from major social networks.  Businesses are increasingly placing their confidence in inbound marketing strategies, believing social media and SEO to be the two most important channels in gaining leads and bolstering their brand image.

Open Graph to Blur Existing Distinctions between Websites

The main feature of Zuckerburg’s vision includes the “Open Graph.”  The CEO highlighted current issues in connecting Facebook friends to one another through their Yelp or Pandora accounts, leaving many people unconnected precisely when they are sharing informed personal insight.  As a result, Zuckerburg has proposed the Open Graph, blurring the lines of current distinct Websites.

The Open Graph is essentially Facebook’s method for reading tags from other Websites to decipher what information their users are “liking.”  For example, IMDb starting immediately will include “Like” buttons for films, and Facebook will publish your recent favorite film. Likewise, favorite plays on Pandora will be published on your profile. Furthermore, this process will be fluid, allowing for information from a CNN article –  liked on CNN.com and published on Facebook –  to appear when you hover over the News Feed story.  Facebook has paired with major partners – including Microsoft, CNN, and ESPN – ensuring that there will be enough Websites from which users can begin to test these features.

A lot to “Like” about the Changes to Fan Pages

For brands and businesses, it just got a lot easier to gain fans.  Zuckerburg announced that a single line of code will integrate a “Like” option onto Websites, so that one click can ensure an interested customer has connected to the brand via Facebook. Just like the major partners, brands that include this code will make their website, a fan’s News Feed, and their fan page separated by less than three clicks.

There are skeptics who question whether the public desires to be so steeply invested in Facebook, or social networking for that matter, that are unsure of whether these changes to Facebook will indeed succeed.  It is important to keep in mind that Facebook’s 500 million person strong network can certainly find a sizeable group of test subjects.  The future of social networking and the Internet is uncertain; however, it seems there’s consensus to the claim that major changes are in the pipeline.

Twitter offers advertising partners top post

On the Twitter blog, the company enumerated specific expectations of the advent of Promoted Tweets.  Advertising partners can bid for keywords to ensure their tweets reach the top of the pile once a certain keyword is searched for, much akin to the Google Adwords model.  Twitter lined up commercial partners to start using Promoted Tweets that include Starbucks, Virgin America, Best Buy, Red Bull and Bravo, and offers as example that Starbucks Tweets will always turn up first for a Twitter search for the term “coffee,” provided Starbucks continues to bid on the term.

Twitter emphasizes that they are only in the first phase of their Promoted Tweets program and insists that the promotional aspect of the tweet placement does not mean a decay of quality.  Promoted Tweets, according to Twitter, must meet a higher standard than your average tweet, resonating with users and garnering retweets to maintain its placement as a top tweet.

TweetUp seeks to establish bidding marketplace

TweetUp is a bit more complicated than Twitter’s Promoted Tweets as it utilizes an algorithm taking into account a tweet’s author, number of followers, influence score, number of retweets, along with the user’s bid for their tweet.  Keywords will cost 1 cent per impression; however, if a tweet does not meet the aforementioned qualifications, there is no bid high enough to launch it to the top of the feed (like an Adwords quality score).

All in all, major changes lie ahead for the social network taking its first steps toward monetization; however, Twitter promises the integrity of its network will be maintained, if not emboldened, as the white noise of real time updates won’t hide relevant tweets in the shuffle.

New meaning to “brand loyalty”

Skeptics of the lasting impact or advantage of a brand maintaining its presence on Facebook or Twitter may insert their feet into their mouths now.  The simple act of clicking “become a fan” or “follow” is likely not the sole reason these brand loyalists are recommending or purchasing from a brand.  Still, the regular interaction with and updates from their brand of choice remain influential in their decisions to recommend or purchase.  In some ways, a person’s news feed is the ultimate location to stage a marketing campaign, as updates are mixed between posts from a user’s friends, subliminally asserting that this brand itself is a friend. 

The end of the email era?

If critics still need convincing, they need only look at the frequency with which Facebook users are logging onto the social network.  The raw numbers of daily log-ins were detailed in a previous post, but they, nonetheless, indicate that almost half of Facebook’s user-verse (universe reference, anyone?) logs in each day, most times more than once, ensuring that an update or promotion is not left unnoticed.  Furthermore, a recent article in the Wall Street Journal announced the “End of the Email Era,” positing Facebook messages had replaced emails, citing a study by Prompt Communications.  In the study, 96% of respondents claimed to use Facebook messages as a means of communication, with only 91% of respondents admitting the same for email.

Just like video killed the radio star, Facebook messages have killed the email.   Armed with the knowledge that radio remains a viable means of mass communication, we know that death is not quite as final as the Buggles suggested.  Nonetheless, as medium replaces medium, the broad encompassing tool of email has been edged out in sheer usage by its cousin, the Facebook message.  The question remains over the qualitative differences between these media, as almost certainly deeper conversations and more information can be exchanged via email than Facebook message.  That being said, it is becoming increasingly clear, given the frequency with which the social network is utilized by everyday people and the inherent loyalty of fans and followers, that social networks are and will remain a crucial arena for marketing campaigns.

Go gallery hopping in Chelsea this Thursday.  Attack the crossword in a quiet café.  Take a walk across the Brooklyn Bridge.  Go skin-diving in the Maldives.

Finally, an online dating site dedicated to, in the words of UrbanDaddy, finding “like-minded hedonists.”  Flipping the online dating scene on its head, new matchmaker “How About We…” lets you first propose a date, then find someone to ask out who is mutually interested in that activity.

Previous online dating platforms have matched users by interests or “chemistry;” this new model aims to find people who enjoy doing the same things when out and about in New York City.  To get a sense of your style, the site presents you with a series of sample dates, to which you can respond with interest or skip over.  Based on your reaction to these samples, the site will try and show you dates proposed by other users that may be of interest, as well as allow you to post your own dates.

Even if you don’t find a love connection, you can at least find someone with which to enjoy even the quirkiest of habits…from weekend-long Chinese checkers tournaments to blindfolded knife-throwing lessons.

The site will officially launch in mid-March, but if you sign up now during the beta phase they’ll give you 3 months of free dating.  Check it out at www.howaboutwe.com

Luxury Brands and Social Media: an Oxymoron?

Luxury brands are moving away from small targeted social networks, according to Mashable columnist Samir Balwani.  Balwani lays out the three main obstacles for luxury brands in social media:

1. Luxury = exclusive.  Social media = inclusive. The loyalties of each lie in almost polar opposite ideologies.

2. Luxury brands uphold a hesitancy toward all things experimental.  They are classic and timeless, not fans of following new fads.

3. New ventures = expensive invoices. Luxury brands put high priority on aesthetics.  Aesthetically pleasing applications or web pages for social media can often rack up the bills.

For these reasons, it has been tough for web users to find an agreeable juxtaposition of social and luxury.  But with Facebook recently reaching the ranking of #2 most popular website in America, along with a slew of other encouraging statistics enumerated in a previous post, it seems that brands can no longer ignore a growing market of online socialites.  Add another attractive element to the mix—a study recently released by Unity Marketing, claiming that nearly 80% of “affluent luxury consumers” belong to a social network—and the social media presence becomes almost essential.

Technically speaking, the iPad is an iTouch that has been drawn and stretched 7Xs larger.  Resembling more a tablet than a hand-held device, the iPad retains the same web-surfing capabilities and the space to store songs, podcasts, and videos of its ancestors.  The expansion of the screen however adds the option of reading texts and e-books loaded onto the device, the very feature that casts Amazon’s Kindle as hell bound, since they’ll soon begin open competition for the same consumers.

So if it is the day of reckoning, who’s headed where?

The introduction of the iPad begs the question of who exactly will Jobs be saving?  Long in need of a savior in the Internet age, newspapers and magazines have been quick to predict massive overhaul of their operating procedures and u-turns in their revenue graphs.  News corporations dream of potential readers – and in light of several major papers beginning to charge for their service, subscribers – landing on their website after seeing a tweet or post on Twitter or Facebook.

But this gets to the heart of the matter – as the iPad stands in between its smart phone and netbook cousins, it undoubtedly will be only positive for social networking sites.  Apple’s newest product couples a larger screen than the iPhone with more portability than laptops.  This will make it easier to read on-screen material  ranging from e-books to  news feeds or tweeted links on Facebook and Twitter.  The fact that the iPad is less cumbersome will encourage owners to check-in on these networks more frequently than on their netbooks.   The result: people will be spending more time, more often on social networking sites.  Beyond pop-up ads and mandatory videos, social media networks promise to be a major player in the future of effective marketing, especially with the advent of the iPad.

There are a lot of self proclaimed “social media experts” out there.  I do not claim to be one of them nor do I think most people should ever claim to be an expert at anything.  The term “expert” is used far too frequently in the online marketing world and should be taken with a grain of salt.  The bottom line is that Internet marketing strategies like social media are not complicated when you understand best practices and have a detailed plan.

Social media is one of the fastest growing online marketing initiatives.  The goal of a social media campaign is to create a fusion between PR, networking, advertising, and customer interaction.  A properly managed social media effort will also substantially improve SEO and online reputation management. 

When promoting specific products and services it is important to educate the consumer and build trust.  Social media provides that opportunity to create a conversation and engage the customer in valuable knowledge transfer.  It is important to create a strategy that informs the consumer about the product and provides a plan for responding to any potential negative feedback. 

When engaging in social media you must have a plan.  To execute social media properly, you need a detailed project plan just like you would have for any major Internet marketing initiative.  The following information provides some guidelines for marketers or companies to lay the initial framework for such a plan. 

Social Media Statistics

Social Media Audience
• Today, the social media audience totals 122 million. That is 64% of the total Internet audience!
• Time spent on social networking and blogging sites is growing at over 3x overall Internet growth.

Facebook
• Average user time spent on Facebook grew 566%  (2008)
• Fastest growing social media demographic is ages 35 to 54. Rapidly growing sub groups include women over 55 and young stay at home Moms
• Over 1/3 of all content sharing on the web is done through Facebook and Twitter

 Twitter
• 62% of Twitter users are ages 25 to 54
• 90% are moderate to heavy Internet users

Blogs
• In 2009, an estimated 96.6 million users will read a blog at least once per month. 
• By 2013, that number is expected to reach 128.2 million – which accounts for 58 percent of all U.S. Internet users.

YouTube
• 89.7 unique visitors in April 2009
• 16.6 average daily visitors
• 6 billion videos viewed each month
Mobile Access to Social Media
• eMarketer projects that mobile social network users worldwide will climb from 243 million in 2009 to 803 million in 2012.

Statistics provide by Nielsen Online and eMarketer

The Objectives

The key objectives will be defined by the final strategy.  The recommendations should include components designed to meet the following objectives:
• Provide great depth and breadth of information about the brand’s products and services
• To engage advocates for the product or service who will help create a positive buzz based on verifiable information
• To generate a “conversation” with current and potential customers
• To build on the positive and have a planned response for the negative including immediate feedback and communication of a plan to answer any concerns

The Platforms

The platforms used will be different for every strategy depending on the brand and defined goals.  Some initial platforms widely used include:
• Corporate Blog -  For communicating valuable industry information, answering frequently asked questions, and providing educational content about the brand’s products and services
• Facebook -  For providing an additional platform for communicating the brand message and educating consumers
• Twitter -  For providing an additional platform for communicating the brand message and educating consumers
• YouTube Channel -  To host additional videos about the product, testimonials, and interviews with advocates
• Review & Rating Sites -  To provide a planned strategic response to negative feedback and become involved in the online conversation. 
• Company website and all offline media components -  All social media platforms should be joined together with a centric message and combined with offline media placements

Social Media Archtiecture

NOTE:  New Assets and Existing Assets include any valuable content, articles, reports, videos, or educational pieces that will add value for the consumer base. Global Marketing is representing the incorporation of all offline marketing components.

Social Media Timeline and Editorial Calendar

Social media should not be a “fly by the seat of your pants” effort.  A define plan will ensure a more organized approach.  I recommend having a 12 month plan divided by quarter.  Again, every brand will have a different strategy.  You need to assign the key players that will be involved and make sure everyone is committed to the process.  Once you start communicating with your custoimers effectively through social media, you won’t want to stop anyway!

According to a recent research survey from eMarketer,  in July 2010 social media spending by businesses will increase 13% from its currents mark in 2009. Statistics listed below.

As we begin to see more businesses enter the social community landscapes  the keys to success will be critical. Keys to success for effective online social campaigns will include constant communication with your consumer, offering relevant and interesting content to fans (Facebook), followers (Twitter), and listening/responding to what your users are saying about your posts and brand.  With the above said, the most important thing to consider is can your business support and maintain a social media campaign.  If so, now is great time to build your presence. If not, now is a good time to look at options of how another resource can help you get there.