From Britney Spears, to Oprah; from Sarah Palin, to Ashton, celebs and politicians alike are employing social media as a means of online reputation management.  Whether they want to promote their books or shows, refute paparazzi and journalists or simply stay in the spotlight doesn’t matter- it’s all different means to the same end.

Social media has become a great way for people to get out their message with a large reach and a low cost.  Recently, Sarah Palin has been making waves on Facebook to promote the launch of her new book “Going Rogue: An American Life.”  She used to be an avid tweeter but decided to cash in the 140 character microblogs for Facebook notes.  Now, she regularly writes back to readers and journalists making false accusations about her memoir and suggests that AP writers engage themselves in something more newsworthy than ripping apart a book.  See a recent Facebook note of her’s below:

Sarah Palin's Facebook Note

This is only one of many and the others were definitely more aggressive but I think this gets across the same message in a brief manner.  Clearly, Palin isn’t afraid to be frank and candid, which was shown to the world on her recent Oprah appearance as well.  Oprah, who is also heavily engaged in social media, made the interview a trending topic on Twitter and posted a podcast of of some of the clips.  While the video claims, “There’s nothing we didn’t talk about!,” much of the interview has not been released to the public.  But, Oprah does occasionally give her Twitter following some proprietary information:  On November 20th, when she announced the end of her show in September 2011, she first informed her fellow tweeters.  Before the episode, she tweeted, “Big day…. tune in my tweet friends.”

Rach and Tey prior to break up

Oprah isn’t the only public figure using Twitter to relay big news.  Rachel Zoe and lead employee, Taylor Jacobson, publicly broke up on Twitter only weeks ago.  They had been working side by side for the last four years styling celebrities all over the world on the show the Rachel Zoe Project.  On November 6th, Taylor tweeted: “Today is an end of an era and the beginning of a new professional chapter.  Looking forward to what the future brings…!!”  The media picked up on this immediately and their split soon became common public news. But, sources are still not sure who broke up with who….  What do you think?  Let us know what gossip you’ve been hearing around the globe.

Not just for elementary school playgrounds anymore, Foursquare, a new online social network/gaming platform, is catching on like the common cold in a fifth grade classroom.  And this isn’t their first venture: just a few years ago, this same crew gave us the mobile social network Dodgeball, which was acquired by Google in 2005, and then later canned.  But unlike Dodgeball, FourSquare presents an expansion to the simple notion of broadcasting your location to your friends.  Foursquare tracks your “check-ins” at various locations like bars, restaurants, museums, retail outlets, and even street vendors, and awards you for such notable achievements as “Gym Rat” (for frequent visits to the gym), “Mayor of ___” (for frequent visits to a certain location), and “School Night” (for checking in late on a weeknight).  These achievements are then published on your personal profile and available for viewing for the whole Foursquare community.

Friends can use Foursquare as a means of finding each other when they’re out as well as compete with each other to get the most badges or Mayor statuses.  One can see how addictive the game could get; similar to Facebook, Twitter, and the likes, users can easily become preoccupied with the number of “check-ins” and forget the real reason they even go out.

The team has also partnered with Twitter as another broadcasting channel for their check-ins, a partnership which spurred some chatter about the similarities between the two social networks.  Mashable blogger Pete Cashmore commented on Robert Scoble’s observation: “Go back three years ago. Twitter was being used by the same crowd that is playing with Foursquare today.”

The application also allows for highly targeted marketing initiatives for participating locations, such as drink specials for the “Mayor” of a bar or reduced ticket prices for those who frequent a specific art gallery.  The novelty in this could quickly wear out, though, as many perceive to be the fate of Twitter’s marketing abilities.

With key competitors including Gowalla, Loopt, Brightkite and Google’s Latitude, Foursquare’s path to success won’t be smooth sailing.  But their unique offerings will surely give them a head start against the rest of the pack, and I’m sure we can expect many more great things added to the Foursquare platform in the near future.

Outbound marketing is just not as effective anymore.  Outbound marketing for companies could be the use of traditional mass media, making cold calls, or going to trade shows.  These activities are active methods “selling” products and services through finding and approaching potential customers.  Tired of cold calling?  Try investing more on inbound marketing and let the business come to you!

Inbound marketing involves attracting new customers and letting them find you because you present your brand as a credible and trustworthy source.  Consumers or companies seeking products and services that you  might be offering are looking online and doing research through Google searches, reading blogs, and even reviewing content on social media sites.  Instead of putting your brand out there to people or companies used to quickly tuning out mass media, why not just be “found” by your target customer when they are looking?

Inbound marketing through search engine optimization simply means that your site is going to be well optimized for keywords most important to growing your business.  Without SEO, your company’s website will never be found in the natural search results and therefore lose market share to competitors who are in fact being “found” by your potential customers. 

Inbound marketing with blogs and social media involves developing great content.  This will in turn drastically improve your SEO efforts.  Social media is of course about more than content but is driven by sharing valuable information with your audience.  The information on your blog and social media platforms should be compelling and offer your audience a chance to quickly learn something of value.

Most companies these days are still spending about 90% of their time and energy on outbound marketing and only 10% on inbound methods.  Once a company truly embraces the theory and strategy behind inbound marketing they generally improve the inflow of new business leads.  They quality of these inquiries is usually better too. 

In conclusion, if your company wants business to come to you rather than having to chase down “leads”, then pursue these strategies:

• Position your company and people within your company as industry experts
• Develop great content for your website and blogs (i.e. articles, white papers, blogs, videos, etc.)
• Distribute your content to social media sites like Facebook, other blogs, Twitter, YouTube, etc.
• Forget the “sales pitch” and let new business come to you

There’s some new entries in the Hilton Appreciation Vacation contest…. here’s one of the latest video’s:

If you haven’t signed up yet, open Facebook and search for Hilton Appreciation Vacation, or click this link: http://apps.facebook.com/hiltonvideocontest

The drawing is very soon so there’s an excellent chance to win this vacation for yourself.  Just post a new video to your YouTube account and then submit it to the contest before Nov. 15th.

With 1.9 million unique visitors per month, you can bet that celebrities all over are jumping on the Twitter trail too.  On an average day, users can expect to find tweets from Britney Spears, Lance Armstrong, Barack Obama, Ashton Kutcher, Stephen Colbert, Shaquille O’Neal and even, MC Hammer.  But the wide array of celebrities on Twitter really extends beyond this.  Some celebs ahead of the curve have already logged on to Twitter, managed their accounts for a while and subsequently deactivated.

So what would drive a celebrity to run away from the free publicity and fame?  Isn’t there always more time to be in the spotlight?  Well, not according to famous teen star, Miley Cyrus.  She claimed that her Twitter account began invading her privacy and putting her personal affairs in public view too frequently—probably right around the time she boasted a following of 2 million.  So she decided to conclude her Twitter affair and kissed it goodbye with a YouTube rap video about how she “stopped livin’ for moments and started livin’ for people.”  You should really check it out if you haven’t seen it— it’s highly entertaining, not to mention perplexing as she is trying to run from the public eye by creating a new viral video.  How ironic.  She should probably stick to acting, but that’s beside the point…

Regardless of Miley, many other celebrities have managed to run successful campaigns on Twitter.  They’ve used them to promote themselves, their songs and shows, grow a fan base, relate to their audience and humanize themselves.  Twitter can actually be a really successful tool for celebrities in increasing their personal brand awareness, just like how companies and businesses use the microblog for viral marketing.

Ashton Kutcher is a great example of this phenomenon.  I’m sure everyone remembers his victory over CNN?  Earlier this year, they we racing to see who could reach 1 million followers first.  He tweeted incessantly and offered a free Guitar Hero to his millionth follower.  Somehow he single-handedly conquered the news super station.  He currently claims the most followers out of any other celebrity on Twitter with 3.9 million fans reading his microblog on a regular basis.  He tweets about 10 times a day and usually adds in a link, either to a website or other profile.  He often interacts with his followers—recently, he replied to a fan’s tweet about his last chemo session with “live strong, Drew.”  Must be why he has so many followers!

However, Ashton Kutcher is not the only celeb using Twitter to show his sensitive side—Tila Tequila has been consistently blasting out posts on her profile page to aid her favorite charity, The Keep a Breast Foundation.  She recently collaborated with artist Randy Janson to create a shiny, red, sculpted version of her breasts to be auctioned off on Ebay.  Tila is a heavy Tweeter, with an average of 143 posts per day.  She’s been publicizing and promotion the auction from her Twitter account, which has apparently created a lot of hype.  There’s only 8 days and 10 hours left and the bidding has already hit $45,000, so if you’re interested, I’d bid now!

So as you can see, celebrities are not shy when it comes to Twitter.  The most successful celebs are the ones with the highest tweet frequency and most user engagement.  But, keep in mind, just because we’re talking about celebrities here doesn’t mean they are all tweeting with the same intentions.  Several news sources in 2009 have conjectured that many stars employ their Twitter profiles as a way of disseminating personal information before the paparazzi can expose it.  Some people may see this as lessening their personal privacy but celebs like Britney Spears, Lance Armstrong and Shaquille O’Neal believe that this is actually a form of privacy control because they can control the accuracy of the information they release.  Although it may deplete the dollar signs of the paparazzi machine, it seems like a pretty good plan to me.

For more information on celebrity profiles, check out Celebrity Tweet.

Last Thursday, on 10/15, Internet Marketing Inc.’s New York City office hosted a “Cocktails and Conversations” event for industry insiders, clients and friends.  More than 60 attendees enjoyed wine, hors d’oeuvres, and a quirky presentation by seasoned sales expert, Lisbeth Calandrino, who recently released a new book called “Red Hot Customer Service.”  The event was scheduled to end around 8 p.m., but the last slew of guests didn’t actually leave until after 10 p.m.  If that isn’t a metric of a success, I’m not sure what is!

For those who missed out, check out our video presentation below AND stayed tuned in for next time!

Many thanks to our fabulous speaker and generous sponsor, Select Office Suites.

For more information, please view Lisbeth Calandrino’s blog.

1.  Establish yourself as an authority in your field of business: Having a blog that you contribute valuable information to on a regular basis (recommend daily or at least a few times a week) can be your primary tool for establishing credibility and trust amongst your customer base. Your blog should contain well-written, engaging, and informative articles that pertain to your industry. Topics can include ideas about current events, thought provoking themes, and news about your company. Make sure the messaging is not self serving and that every post provides some kind of FREE value.

2.  Add Valuable Content to Your Website: I always recommend that business owners incorporate their blog into their website as opposed to having a separate platform. There are plenty of open source blog platforms that can be integrated into as website such as http://wordpress.com. Therefore your blog becomes part of your site and adds new pages every time you post. For example, your URL would be www.MyCompanyName.com/blog.

3.  Provide Great SEO Value for Your Website: As mentioned above, each time you post a blog article you are essentially creating a new page for your website. New pages mean a constantly growing website that has content pertaining to your business. These pages can be easily indexed by the search engines and be ranked in the search engine results. If you write with your keyword strategy in mind and hyperlink specific keywords to relevant pages within your website, you will also create a good internal linking strategy.

4.  Support Your Internet Marketing Strategy: The best way to add value to your Internet marketing efforts is to produce engaging content that people will share and link to. This established authority in the search engines and gives people a reason to stay on your website longer. You are also giving them a reason to come back. Set up a simple RSS feed so people can be notified when new articles are posted. This brings them back to the site. The more they come back and the longer they stay on it, the more likely they are to convert into some kind of business.

5.  Support Your Social Media Marketing Strategies: The best way to establish brand loyalty and trust is to continually provide free value to your customers. Some of the best content on the web (in my opinion) comes in the form of blogs and videos. The more great content you provide, the greater marketing value it will eventually create. Social media is not about self promotion, it’s about customer communication. A great way to establish regular “communication” with your customer base is to give them consistent value. One way to do this is by blogging.

6.  Personal Development: There can be a productive and “selfish” reason for blogging to. The best blogs are not written completely off the cuff with no real educational content. The best blogs provide tips, how to guides, thought provoking questions, and well planned topics with supporting details. This is usually done by the writer researching a topic prior to writing or using his or her own experiences and sharing them so that others may learn. The process over even preparing to write a blog can be personally rewarding and provide learning opportunities for the writer. I always encourage the business owners and top level executives to be key blog contributors for their companies.

7.  Platform for Events and Promotions: Although your blog should be primarily used for communicating valuable information about your business and industry, you can also use it as a simple tool to announce special events like trade shows, promotions, upcoming charity events, etc. For example, if your company is going to attend a trade show, you might write an article about the show and your purpose for attending. After the show you could post an article about your experience and even include a video. Or maybe your company is involved in supporting a charitable cause. A blog is a perfect forum for telling your readers about it!

Last week, the FTC (Federal Trade Commission) announced a new set of rules to govern bloggers with a connection to any company selling a product they are writing about. So, how far will the government go?  Right now, it’s unclear, but the guidelines could extend to regulate posts people make on Facebook and other social networking sites.

So what does this mean for our 1st amendment rights?
•    The government will have the ability to further dictate the parameters of individual communication via the Internet.
•    Several new questions arise about what exactly constitutes blogola and disclosure. (For those unblog-savvy types, “blogola” refers to posts made by bloggers who have been given some sort of incentive to post about a product.)  Should the disclosure be written in the post or can it be in the bloggers “about me” page? Is blogola really that different than traditional forms of advertisement and promotion?

However, here at IMI, we do believe that there are two sides to every story:

•    Libel is illegal. Defamation is illegal. Do they still happen frequently?  Yes.  Do they happen on the Web?  Way too often, but it’s not rigorously regulated online at the moment.  These new regulations will hold people responsible for their blog posts, which is a logical extension of current laws surrounding these concepts.
•    Has anyone ever posted anything nasty about you or someone you know on ripoffreport.com, juicycampus.com, etc.?  These sites continue to pop up every day, constantly grow in usage and exposure, and have significantly injured the reputations and careers of many.

So, what’s fair?  What do YOU think?  We’re interested, let us know…

Interested in taking your social media marketing capaign to the next level?  You can gain a vast amount of momentum through traditional social media marketing methods and frankly it is best to start with the basics anyway.  However, once you have an engaged audience, what is the next step?  With a great foundation set and a loyal and engaged audience behind you, you can execute a wide variety of marketing, promotional, and brand building strategies.   So how do you do this?

There are a wide variety of open source applications for promotions, events, fundraising, non-profit causes, etc.  But if you really want to personalize your brand’s social engagement, it should be done using customized social media technology such as Facebook applications and widgets for mobile devices.

Promotional FaceBook applications are designed to engage users, create a fun and “viral” tool that can be shared, and increase the fan base (i.e. you must become a fan to enter the “Video Contest”.  Here is an example of a FaceBook application we built for Hilton Hotels’ Video Vacation Contest where contestants must become a fan and then may upload videos nominating themsleves or friends/family to win a Mexico vacation.  It creats a fun way to involve the fan base and encourage them to “share” the contest opportunity with others.

And then there is mobile marketing and widgets for mobile devices.  Providing your audience with apps and widgets to download is a great added value to any social media campaign.  The audience that accesses their social networks via their mobile device is growing exponentially.  eMarketer projects that mobile social network users worldwide will climb from 243 million in 2009 to 803 million in 2012!  Internet marketing takes on many different forms but unless your brand is at least aware of the opportunities for social and mobile engagement, you are leaving money on the table!

COME LEARN ABOUT ONLINE MARKETING STRATEGIES FOR YOUR BUSINESS!!

Internet Marketing Inc. is co-hosting a Happy Hour at Basic Urban Bar and Kitchen in downtown San Diego on Tuesday September 22nd from 6 pm to 9 pm.  We are extending this invitation to members of FIT Athletic Club and local San Diego business owners and marketers. 

The Happy Hour at Basic will run from 6 pm to 9 pm and include a brief presentation about how to grow your business using integrated online marketing strategies including Search Engine Optimization and Social Media.  Come one come all!

About Internet Marketing Inc.

Internet Marketing Inc. is a full service interactive agency and consultancy.  We offer services such as website design, SEO, PPC, affiliate marketing, social media, behavioral retargeting, text message marketing, and email marketing.  We have helped brands like Ritz Carllton, Hilton, the US Army, and Lincoln Property Company design and implement effective online marketing strategies with measurabel results.

About the Presenter:  Brent Gleeson, CEO

Brent Gleeson has extensive experience in the Internet marketing and online media industry. As co-founder and Chief Executive Officer of Internet Marketing Inc. it is Mr. Gleeson’s primary focus to oversee operations and execute growth strategies. Internet Marketing Inc. has become a powerful player in the industry offering website development and Internet marketing strategies/consulting to clients around the world.

Gleeson is an accredited speaker for Vistage International with presentation topics such as “How to Grow Your Business Using SEO and Social Media.  Gleeson has co-founded international real estate marketing companies that have achieved enormous success. In addition, Mr. Gleeson is co-owner of the West Coast office for Americas Media Group Worldwide, a leading global media agency for luxury real estate and luxury brands.

Gleeson spent five years in the Unites States Navy as a Navy SEAL. During his service he completed several combat deployments to Iraq and Africa in support of the War on Terror. Gleeson is involved in his community, his church, and charitable organizations such as the Naval Special Warfare Foundation, the Navy Seal Warrior Fund, and the Susan G. Komen Breast Cancer Foundation. Gleeson earned his undergraduate degree in Finance and Economics from Southern Methodist University, studied at Oxford University in England, and earned master degree in real estate finance and development from the University of San Diego.

Brent Gleeson on Twitter

Brent Gleeson on Linked In